What is the cancellation policy for booking a 9-seater Mercedes Vito Auto?

We at Go Car and Van Rental are aware that things happen and that you may need to cancel your reservation. Since we respect our clients, we would like to make sure you are aware of our cancellation policy. To make sure you have all the knowledge you need to make wise choices, we will take you through every facet of our cancellation policy for renting a 9-seater Mercedes Vito Auto in this extensive guide.

Understanding Our Cancellation Policy

(a) More than 48 hours before booking: No charge

Since we value flexibility, there won't be a cancellation fee if your plans change more than 48 hours before to your reservation. We aim to meet your requirements, and we recognise that things might change at any time.

(b) 24 hours – 48 hours before booking: 50% of hire charge

We will charge you 50% of the hiring rate if you need to cancel your reservation less than 24 to 48 hours before the pick-up time that is planned. This cost fairly represents the effort and planning required to reserve a 9-seater Mercedes Vito Auto for your trip.

(c) Less than 24 hours before booking: 100% of hire charges

Although we advise making travel plans well in advance, there will be a 100% cancellation fee if you must cancel within 24 hours of making your reservation due to unavoidable circumstances. This is because last-minute cancellations might be difficult for us to handle, and we will have reserved the car only for you.

No Transfers or Postponements

It's very important to know that you can't move money or delay payments between jobs. We have made sure that our policy is fair for all of our customers, and this rule helps us keep that promise.

Changes to the policy on cancellation

To handle certain situations, Go Car and Van Rentals can change our cancellation policy. Even though we make an effort to be consistent, there can be rare situations when we need to modify our rules. You may be certain that our clients will be informed of any changes in a straightforward and understandable manner.

Process of Refund

In the event that you need to cancel your ticket, the same credit card will be used to get your money back. To make sure you get your money back as soon as possible, we work hard to process returns fast.

Special Considerations

Reservations during Peak Seasons

Reservations may be cancelled for free up to two days prior to the pick-up date and time. But please keep in mind that reservations with a "PICK UP" date between December 15, 2023, and January 3, 2024, will not be refunded in any way.

In these situations, the client will only be charged the rental fee by Go Rentals Ltd, and the reservation will be postponed for a full year starting on the date of the actual rental pick-up.We reserve the right to stretch the time even more if the limits are still in place when it's over.

"No Show" Policy

Customers who "No show" for a reservation that has been confirmed will also be charged the entire rental fee.Any customer who booked a car should let us know ahead of time if they can't make it on time to avoid having to pay extra fees.

Early Returns

Please note that you will not get any money back for any rental(s) that are cancelled or returned earlier than planned. You should only book the car for the exact amount of time you plan to need it to avoid any problems.

Conclusion

At Go Car and Van Rental, we work hard to make things easy and clear for our customers. This is our cancelling policy. It's fair for everyone and can be changed to fit different situations. Thanks for reading our full explanation. We hope it clears up any questions you had about how to cancel your order for a Mercedes Vito Auto with nine seats.

Do not be afraid to get in touch with us if you need help with your ticket or if you have any other questions. Please let us know if you need any help with your next trip, and we look forward to working with you at Go Car and Van Rental.